Refund policy

Thank you for shopping at House of Brand. We value your trust and want to ensure you are completely satisfied with your purchase. If things don’t go quite as planned, our return and refund policy is designed to make things as simple and transparent as possible.

1. Return Window

We offer a 7-day return and exchange policy. You have 7 days from the date you receive your item to request a return or an exchange.

2. Eligibility Criteria for Returns

To be eligible for a return or exchange, please ensure that:

  • The item is unworn, unwashed, unaltered, and in its original condition.

  • All original tags, packaging, and labels must be intact.

  • You have the proof of purchase (order number or invoice).

Note: For hygiene reasons, certain items such as innerwear, socks, or bodysuits cannot be returned or exchanged unless they arrive damaged or defective.

3. Damaged, Defective, or Incorrect Items

We take great pride in our quality control, but if you receive a damaged, defective, or incorrect item, we want to fix it immediately.

  • Please inspect your order upon delivery.

  • Contact us within 48 hours of delivery at [Your Support Email] or via WhatsApp at [Your Phone Number].

  • Please include your order number and clear photos of the item's condition. We will arrange a replacement or full refund at no extra cost to you.

4. How to Initiate a Return or Exchange

Starting a return is quick and easy:

  1. Contact Us: Reach out to our customer support team at [Your Support Email] or [Your Phone Number] with your order ID and the reason for the return.

  2. Approval: Once your request is reviewed and approved, we will provide you with the return shipping details.

  3. Shipping the Item:

    • Option A (If you offer reverse pickup): We will arrange a reverse pickup from your delivery address.

    • Option B (If the customer sends it back): Please securely pack the item and ship it back to our warehouse address via a traceable courier service.

5. Refunds & Processing Time

Once we receive and inspect your returned item, we will notify you via email/SMS regarding the approval or rejection of your refund.

  • Approved Refunds: If approved, your refund will be processed.

  • Refund Method: For Cash on Delivery (COD) orders, refunds are typically processed via [Bank Transfer / EasyPaisa / JazzCash]. For online prepaid orders, the refund will be credited back to your original payment method.

  • Timeline: Please allow 3 to 5 business days for the refund to reflect in your account after your return is approved.

6. Shipping Charges

  • Standard shipping charges applied at the time of purchase are non-refundable.

  • If you are returning an item due to a change of mind or sizing preference, the return shipping costs will be the responsibility of the customer.

  • If you are returning an item because it was damaged or incorrect, House of Brand will cover all shipping expenses.