Shipping policy

Here is a professional, customer-friendly, and Shopify-ready Shipping Policy tailored for your store, House of Brand.

It is designed to set clear expectations for deliveries in Pakistan, especially regarding Cash on Delivery (COD), delivery timelines, and order verification, which are critical for reducing returns (RTO).

You can copy and paste this directly into your Shopify admin (Settings > Policies > Shipping policy).

House of Brand – Shipping Policy

At House of Brand, we want to get your favorite items to you as quickly and smoothly as possible. Below is everything you need to know about how we ship and deliver your orders across Pakistan.

1. Delivery Timelines

We process and ship orders daily, excluding Sundays and public holidays. Our standard delivery times are:

Major Cities (Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, etc.): 2 to 3 business days.
Other Cities & Districts (Sindh, Punjab, KPK, Balochistan): 3 to 5 business days.
Remote or Rural Areas: 5 to 7 business days.

Please Note: Delivery times may occasionally be slightly longer during major sales, holiday seasons (like Eid), or due to extreme weather conditions. We appreciate your patience during these peak times!

2. Shipping Charges

We charge a flat delivery rate of Rs. [Insert flat rate, e.g., 200 or 250] on all orders across Pakistan.
Free Shipping: We offer Free Shipping on all orders above Rs. [Insert free shipping threshold, e.g., 3,000 or 5,000].

3. Payment Methods

To make shopping convenient for you, we support:

Cash on Delivery (COD): Pay in cash when the rider delivers the parcel to your doorstep.
Prepaid Payments: Bank Transfer, EasyPaisa, or JazzCash (please contact our support team to make a prepaid payment).

4. Order Verification Process

To ensure smooth delivery and prevent fraudulent orders, all Cash on Delivery (COD) orders go through a quick verification step:

After placing your order, you will receive a verification WhatsApp message, SMS, or phone call.
Your order will only be processed and shipped once you confirm it. Unconfirmed orders are automatically canceled after 48 hours.

5. Tracking Your Order

Once your parcel is shipped, we will send you a tracking number and a link via SMS/WhatsApp. You can use this to track your package's journey in real-time through our courier partner's portal (e.g., Trax, Leopard, TCS, or PostEx).

6. Delivery Guidelines (Important)

Open Parcel Policy: Our courier partners do not allow customers to open the parcel before making the payment. If there is any issue with your product after opening, please refer to our [Return & Refund Policy] and contact us immediately.
Incorrect Address: Please ensure your shipping address, city, and active mobile number are completely accurate. The courier rider will call you before delivery. If they cannot reach you after 2–3 attempts, the parcel will be returned to our warehouse.